Privacy Policy

How we collect, use, and protect your personal information

Last updated: April 3, 2026

Table of Contents
  1. Information We Collect
  2. How We Use Your Information
  3. Information Sharing and Disclosure
  4. Data Security
  5. Data Retention
  6. Your Rights
  7. Cookies and Tracking
  8. Third-Party Services
  9. Children's Privacy
  10. Changes to This Privacy Policy
  11. Contact Us

Introduction

LMS ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform.

By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

Personal Information
  • Account Information: Name, email address, phone number (optional), password
  • Profile Information: User preferences, learning goals, skill assessments
  • Payment Information: Billing address, payment method details (processed securely by third parties)
  • Communication Data: Messages, support tickets, feedback submissions
Usage and Learning Data
  • Course Progress: Completed lessons, quiz scores, time spent learning
  • Platform Interactions: Pages visited, features used, courses viewed
  • Performance Data: Assessment results, completion rates, study patterns
  • Device Information: IP address, browser type, device characteristics

2. How We Use Your Information

We use collected information for the following purposes:

  • Account Management: Create and manage your learning account, process enrollments
  • Learning Experience: Provide personalized course recommendations and customize your learning journey
  • Payment Processing: Process course purchases and handle billing inquiries
  • Progress Tracking: Monitor your learning progress and provide certificates upon completion
  • Communication: Send important updates, course notifications, and respond to inquiries
  • Security: Protect against fraud, maintain platform integrity, and ensure user safety
  • Analytics: Improve our services and develop new features based on usage patterns

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent

We will share your information when you explicitly consent to such sharing.

Service Providers

We may share information with trusted service providers who assist in operating our platform, subject to confidentiality agreements.

Legal Requirements

We may disclose information if required by law, court order, or to protect our legal rights and safety.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Security
  • • SSL/TLS encryption for all data transmission
  • • Secure password hashing (bcrypt)
  • • Regular security audits and updates
  • • Secure server infrastructure
Access Controls
  • • Role-based access to course content
  • • Two-factor authentication options
  • • Secure session management
  • • Admin approval for sensitive actions

While we use industry-standard security measures, no method of data transmission over the internet or electronic storage is 100% secure. We are committed to protecting your personal information using reasonable security measures.

5. Data Retention

We retain your personal information as follows:

  • Account Information: Retained indefinitely while your account is active and for 5 years after account closure
  • Course Progress: Retained indefinitely to provide access to your learning history
  • Payment Information: Retained for 7 years for legal and tax compliance
  • Communications: Retained for 3 years for customer service and legal purposes

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data in certain circumstances.
Right to Object: Object to processing of your personal data in certain cases.
Data Portability: Request transfer of your data to another service provider.
Right to Restriction: Request limitation of how we process your personal data.

To exercise these rights, contact us using the information provided in the Contact Us section below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your learning experience:

  • Essential Cookies: Required for platform functionality, authentication, and security
  • Analytics Cookies: Help us understand usage patterns and improve our services
  • Preference Cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our platform integrates with third-party services:

  • Payment Processors: Secure payment processing for course purchases
  • Email Services: Course notifications and important communications
  • Analytics Tools: Platform improvement and user experience enhancement

These services have their own privacy policies and data practices.

9. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

For users between 13 and 16 years of age, we require parental consent for certain data processing activities.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We recommend that you review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Office Address
Bole Dembel City
Addis Ababa, Ethiopia